Privacy Policy

INFORMATION WE COLLECT

When you visit our website, create an account or place an order, we collect the following types of information: personal details such as your name, email address, phone number and delivery address; order details including the products you purchase and order history; and technical information such as your IP address, browser type and device information. Payment information such as card details is collected and processed securely by our payment gateway Razorpay and is never stored on our servers.

HOW WE USE YOUR INFORMATION

We use the information we collect to process and deliver your orders, provide customer support, improve our products and website experience, send you order updates and important notifications, and comply with legal obligations. We may also use your contact details to respond to your enquiries about our organic farming products and services. We do not sell or rent your personal information to any third party.

PAYMENT INFORMATION & RAZORPAY

All payments on our website are processed through Razorpay, a leading and secure payment gateway in India. When you make a payment, your payment details (such as card number, UPI ID or bank details) are shared directly with Razorpay under their secure environment and are subject to Razorpay Privacy Policy. We only receive the payment status and confirmation from Razorpay to complete your order. We never see, store or have access to your full card or bank details.

SHARING YOUR INFORMATION

We share your information only where necessary to fulfil your order: with our payment gateway Razorpay to process payments, with delivery partners to ship your products to your address, and with government authorities if required by law. We may also share anonymised, aggregated data with service providers for analytics and website improvement. Any third party we share data with is bound by confidentiality and data protection obligations.

DATA SECURITY

We take the security of your personal information seriously. Our website uses secure HTTPS connections and industry-standard security measures to protect your data from unauthorised access, alteration or disclosure. Payment transactions are protected by Razorpay with 256-bit SSL encryption and PCI-DSS compliant infrastructure. While no method of transmission over the internet is 100% secure, we work continuously to safeguard your information.

YOUR RIGHTS & CHOICES

You have the right to access, update or delete your personal information held by us. You may also withdraw your consent for marketing communications at any time by contacting us. To exercise any of these rights, please write to us at [email protected]. We will respond to your request within a reasonable timeframe as required by applicable data protection laws in India.

CHANGES TO THIS POLICY & CONTACT US

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date, and where required, we will notify you by email. If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected] or call +91 98765 43210.