Refund Policy

OVERVIEW OF REFUND POLICY

At GREEN INDIA AGRO FARMING, we are committed to providing high-quality organic products and services. Because our products — including vermicompost, earthworms, vermi kits, organic fertilisers and live farm produce — are biological, perishable and living in nature, we follow a strict NO REFUND policy. Once an order is confirmed and payment is successfully processed, the order cannot be cancelled, exchanged or refunded.

WHY OUR PRODUCTS ARE NON-REFUNDABLE

Our products are natural, perishable and living items. Earthworms and vermicompost are living biological products that cannot be restocked or resold once dispatched. Organic fertilisers and farm produce are perishable and may deteriorate during return transit, making returns unsafe and impractical. For these reasons, all sales are final once the order is confirmed.

WHEN REFUNDS ARE NOT APPLICABLE

Refunds are not applicable in the following cases: (1) after the order has been confirmed and payment processed through our payment gateway Razorpay; (2) if the customer provides an incorrect delivery address or is unavailable to receive the delivery; (3) if the customer changes their mind after the order is placed; (4) if the product is damaged due to improper handling by the customer after delivery; and (5) if the customer fails to use the product as per the care instructions provided.

PAYMENT & ORDER CONFIRMATION

All payments are processed securely through the Razorpay payment gateway. Your order is considered confirmed only after the payment is successfully authorised. Once the payment is successful, the order enters the processing and dispatch stage. Please review your order carefully, including product selection, quantity and delivery address, before completing the payment, as no changes can be made after confirmation.

FAILED OR DUPLICATE PAYMENTS

In the rare case of a failed payment where an amount has been deducted, or a duplicate payment is detected, the amount will be automatically reversed by Razorpay to the original payment method within 5–7 working days, as per Razorpay settlement guidelines. Please contact our support team at [email protected] if the amount is not credited within this period.

DAMAGED OR INCORRECT DELIVERY

If you receive a damaged or incorrect delivery, please contact us within 24 hours of receiving the product at [email protected] or +91 98765 43210, along with photos of the delivered product. We will assess the issue and, at our discretion, arrange a replacement if the product is found to be damaged during transit. Please note that replacement is subject to product availability and is not a cash refund.

CONTACT US

If you have any questions about this Refund Policy or need assistance with your order, please contact our support team: Email: [email protected] | Phone: +91 98765 43210. We are always happy to help you with your organic farming journey.